The Howard Arms

Context

The Howard Arms is a well-regarded local pub providing comfort, food, and community connection. Smooth operations underpin the customer experience.

Problem

Energy issues became a recurring distraction for the management team. Contract confusion, supplier delays, and lack of support increased workload and added stress. Operational planning was affected, and energy decisions felt uncertain and reactive.

Solution

NGP introduced structured procurement with full visibility, clear points of contact, and dependable outcomes. With energy handled through a streamlined process, the management team gained time and confidence. The pub could return its focus to service, knowing its utilities were managed without fuss.

“NGP have been more reliable than previous  suppliers or brokers. And it’s now one less thing for us to worry about.”

— Sophie Parmenter