Support Solutions

Context

Support Solutions delivers care and housing services to vulnerable individuals. Their work is intensive, and every minute counts.

 

Problem

Energy procurement lacked structure, and supplier support often fell short. Staff were forced to handle utility issues on top of core responsibilities, impacting service delivery. The absence of a reliable partner meant energy often became reactive, rather than strategically managed.

Solution

NGP provided a direct line to knowledgeable support with a focus on rapid response and clear outcomes. Procurement was tailored to Support Solutions’ operational demands, with minimal disruption and clear pricing structures. This gave their team the freedom to stay focused on care without unnecessary interference from supply issues.

“NGP have been super attentive and responsive. They’re more than just a consultancy.”

— Cameron McClure

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