Oxford City

Context

Oxford City FC provides local sporting opportunities while upholding strong community values. Operational costs must remain tightly managed to support ongoing programmes.

Problem

Repeated supplier issues disrupted the club’s day-to-day operations. Contract terms were unclear, and billing disputes began to accumulate. Internal time was spent chasing support instead of investing in players, facilities, and fans. Confidence in the supply chain weakened as the club searched for a dependable point of contact.

Solution

NGP introduced direct support with fast issue resolution, providing clear visibility over contracts and supplier performance. Energy became a controlled operational line rather than a problem area. With access to a single point of accountability, the club team moved forward knowing issues would be resolved without delay or additional pressure on staff.

“Great customer service helping us deal with some issues we’ve had with some suppliers. Wouldn’t be without them.”

— Ruth Senior